Fresh flowers
Cut flowers cannot be returned once they have been delivered — by the time a return reaches us there is nothing to resell.
That is not the end of it, though. If they arrive damaged, wilted, or plainly not what you ordered, photograph them and message us the same day. We will replace the arrangement or refund you, whichever you prefer.
Everything else
Vases, gift boxes, chocolates and preserved arrangements can be returned unused, in their original packaging, within the window shown at checkout.
Cancelling before delivery
Ring us as early as you can. Before we have started arranging, a full refund. Once the flowers are bought and the arrangement is made, we cannot refund the flowers — but tell us anyway and we will see what can be done.
How refunds are paid
Back to the way you paid, within five working days of us agreeing to it. Bank transfers are returned to the account they came from.